VIPTEL AI Telephone Assistant
The VIPTEL AI Telephone Assistant is not a traditional IVR and not simply a pre-recorded voice menu.
The artificial intelligence powered assistant holds a natural conversation with the customer, understands the purpose of the call, answers questions, can request data, look up information, transfer the call or even communicate with external business systems.
All of this integrated with VIPTEL's professional VoIP and Virtual PBX infrastructure.
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Not just AI. A complete telephone infrastructure.
One of VIPTEL's greatest advantages is that we do not offer the AI telephone assistant as a standalone application. On request, we design and build your entire corporate telephone infrastructure. Practically any business process can be integrated that is achievable within the world of VoIP and AI technologies.
The AI can be connected to existing or new phone numbers, the VIPTEL Virtual PBX telephone system, SIP/VoIP systems, IVR and intelligent call routing, call centre solutions, call recording, queues and working hours-based call handling.
- VIPTEL Virtual PBX telephone system
- Existing or new phone numbers
- SIP / VoIP systems
- IVR and intelligent call routing
- Call centre solutions
- Call recording and queues
- CRM and ERP systems, SugarCRM
- Bespoke APIs and databases
- SMS and e-mail systems
- External web services
More than an AI receptionist
The system is capable of far more than simply answering the phone.
Customer service
"Where is my order?"
The AI can identify the customer, retrieve the data from the company's system and then answer over the phone.
Appointment booking
"I would like an appointment for next Tuesday."
The AI can check available time slots, make the booking and send a confirmation.
CRM integration
"I have spoken to you before."
With CRM integration, the AI can recognise the customer and personalise the conversation based on previous data.
Intelligent call transfer
If the customer needs to speak to a colleague, the AI can decide from the conversation which department or member of staff the call should be transferred to.
Outbound AI calls
With the appropriate set-up: appointment reminders, customer call-backs, satisfaction surveys, information delivery, lead pre-qualification, customer data verification.
Bespoke AI + VoIP solutions
No two businesses are the same. That is why, for larger systems, we do not try to force the customer into a predefined package — we assess the current telephone and IT infrastructure and then design the entire process.
The result is a single integrated communication system.
Do you need a bespoke corporate solution?
Tell us how your customer handling works at present — we will design the AI and VoIP infrastructure to match.
Request a personalised quotation!