VIPTEL AI Telephone Assistant
The VIPTEL AI Telephone Assistant is not a traditional IVR and not simply a pre-recorded voice menu.
The artificial intelligence powered assistant holds a natural conversation with the customer, understands the purpose of the call, answers questions, can request data, look up information, transfer the call or even communicate with external business systems.
All of this integrated with VIPTEL's professional VoIP and Virtual PBX infrastructure.
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2026. november 1-ig megkötött előfizetés esetén 30% kedvezmény a feltüntetett árakból.
Az alábbi árkártyákon a kedvezmény nélküli árak láthatók. Ajánlatot kérek az akciós áron »
AI CRM rendszer
Az asszisztens és a telefonközpont hívásai ügyfélkártyával, hívásnaplóval és AI-összefoglalóval jelennek meg a CRM-ben. A kért visszahívásokból és ajánlatokból határidős feladat lesz. An add-on to the VIPTEL virtual PBX, available from the BUSINESS package up.
How does it start?
Request
Fill in the test request form or give us a call. A company name and an e-mail address are enough.
Training
We build the assistant’s knowledge from your website and documents (price list, FAQ, opening hours) and agree when it should hand the call to a colleague.
Trial, then your real number
You get a trial number and we fine-tune it until the answers are right. Then we connect it to your existing or a new phone number.
Request a test AI assistant
Give us your company name and an e-mail address. If you add your website or upload a few documents (price list, FAQ, product sheets), we will use them to train your test assistant. The request is free and comes with no obligation.
Not just AI. A complete telephone infrastructure.
One of VIPTEL's greatest advantages is that we do not offer the AI telephone assistant as a standalone application. On request, we design and build your entire corporate telephone infrastructure. Practically any business process can be integrated that is achievable within the world of VoIP and AI technologies.
The AI can be connected to existing or new phone numbers, the VIPTEL Virtual PBX telephone system, SIP/VoIP systems, IVR and intelligent call routing, call centre solutions, call recording, queues and working hours-based call handling.
- VIPTEL Virtual PBX telephone system
- Existing or new phone numbers
- SIP / VoIP systems
- IVR and intelligent call routing
- Call centre solutions
- Call recording and queues
- VIPTEL Complex AI CRM, existing CRM and ERP systems
- Bespoke APIs and databases
- SMS and e-mail systems
- External web services
More than an AI receptionist
The system is capable of far more than simply answering the phone.
Customer service
"Where is my order?"
The AI can identify the customer, retrieve the data from the company's system and then answer over the phone.
Appointment booking
"I would like an appointment for next Tuesday."
The AI can check available time slots, make the booking and send a confirmation.
CRM integration
"I have spoken to you before."
With CRM integration, the AI can recognise the customer and personalise the conversation based on previous data.
Intelligent call transfer
If the customer needs to speak to a colleague, the AI can decide from the conversation which department or member of staff the call should be transferred to.
Outbound AI calls
With the appropriate set-up: appointment reminders, customer call-backs, satisfaction surveys, information delivery, lead pre-qualification, customer data verification.
Bespoke AI + VoIP solutions
No two businesses are the same. That is why, for larger systems, we do not try to force the customer into a predefined package — we assess the current telephone and IT infrastructure and then design the entire process.
The result is a single integrated communication system.
Do you need a bespoke corporate solution?
Tell us how your customer handling works at present — we will design the AI and VoIP infrastructure to match.
Request a personalised quotation!