{"id":8224,"date":"2026-08-07T10:05:39","date_gmt":"2026-08-07T10:05:39","guid":{"rendered":"https:\/\/viptel.hu\/?page_id=8224"},"modified":"2026-08-07T10:05:48","modified_gmt":"2026-08-07T10:05:48","slug":"ai-asszisztens","status":"publish","type":"page","link":"https:\/\/viptel.hu\/en\/ai-asszisztens\/","title":{"rendered":"AI Assistant"},"content":{"rendered":"<div class=\"ai-page-wrap\">\n<style>\n.ai-page-wrap{max-width:1140px;margin:0 auto;padding:0 20px;color:#222;}\n.ai-hero{text-align:center;padding:60px 0 30px;}\n.ai-hero h1{font-size:2.4em;margin-bottom:10px;color:#0d2a45;}\n.ai-hero .ai-sub{font-size:1.3em;color:#2ec4c6;font-weight:600;margin-bottom:24px;}\n.ai-hero p{max-width:760px;margin:0 auto 14px;line-height:1.6;font-size:1.05em;}\n.ai-hero .ai-cta-btn{display:inline-block;margin-top:20px;background:#2ec4c6;color:#fff;padding:14px 34px;border-radius:6px;font-weight:700;text-decoration:none;font-size:1.05em;}\n.ai-hero .ai-cta-btn:hover{background:#249a9c;color:#fff;}\n<\/style>\n<div class=\"ai-hero\">\n<h1>VIPTEL AI Telephone Assistant<\/h1>\n<div class=\"ai-sub\">The intelligent PBX that speaks, understands and takes action.<\/div>\n<p>The VIPTEL AI Telephone Assistant is not a traditional IVR and not simply a pre-recorded voice menu.<\/p>\n<p>The artificial intelligence powered assistant <strong>holds a natural conversation with the customer<\/strong>, understands the purpose of the call, answers questions, can request data, look up information, transfer the call or even communicate with external business systems.<\/p>\n<p>All of this integrated with <strong>VIPTEL's professional VoIP and Virtual PBX infrastructure<\/strong>.<\/p>\n<a href=\"https:\/\/viptel.hu\/en\/voip-szolgaltatas\/\" class=\"ai-cta-btn\">Request a quote<\/a>\n<\/div>\n<\/div>\n\n\n<div id=\"rpt_pricr\" class=\"rpt_plans rpt_3_plans rpt_style_basic\"><div class=\"\"><div class=\"rpt_plan  rpt_plugin_f rpt_plan_0\"><div style=\"text-align:center;\" class=\"rpt_title rpt_title_0\">AI START<\/div><div class=\"rpt_head rpt_head_0\"><div class=\"rpt_recurrence rpt_recurrence_0\">Monthly fee<\/div><div class=\"rpt_price rpt_price_0\">HUF 59,900 + VAT\/month<\/div><div style=\"color:#2ec4c6;\" class=\"rpt_subtitle rpt_subtitle_0\">For smaller businesses<\/div><div class=\"rpt_description rpt_description_0\">For smaller businesses where the AI's primary task is handling incoming calls.<\/div><\/div><div class=\"rpt_features rpt_features_0\"><div style=\"color:black;\" class=\"rpt_feature rpt_feature_0-0\">AI telephone assistant\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_0-1\">Automatic answering of incoming calls\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_0-2\">Natural Hungarian-language communication\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_0-3\">Bespoke company knowledge base and answers\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_0-4\">Handling of opening hours, services and basic information\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_0-5\">Collecting the caller's details\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_0-6\">Transferring calls to a colleague\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_0-7\">Summarising conversations\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_0-8\">VIPTEL Virtual PBX integration\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_0-9\">Use of a dedicated telephone number or an existing number\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_0-10\">300 AI conversation minutes \/ month\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_0-11\">Additional AI traffic: HUF 120 + VAT \/ minute\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_0-12\">One-off setup: from HUF 149,000 + VAT<\/div><\/div><a target=\"_blank\" href=\"https:\/\/viptel.hu\/en\/voip-szolgaltatas\/\" style=\"background:#2ec4c6\" class=\"rpt_foot rpt_foot_0\">Request a quote<\/a><\/div><div class=\"rpt_plan  rpt_plugin_f rpt_plan_1 rpt_recommended_plan\"><div style=\"text-align:center;\" class=\"rpt_title rpt_title_1\">AI BUSINESS<img decoding=\"async\" style=\"height:30px !important; width:30px !important;\" class=\"rpt_recommended\" src=\"https:\/\/viptel.hu\/wp-content\/plugins\/dk-pricr-responsive-pricing-table\/inc\/img\/rpt_recommended.png\"\/><\/div><div class=\"rpt_head rpt_head_1\"><div class=\"rpt_recurrence rpt_recurrence_1\">Monthly fee<\/div><div class=\"rpt_price rpt_price_1\">HUF 119,900 + VAT\/month<\/div><div style=\"color:#1e88e5;\" class=\"rpt_subtitle rpt_subtitle_1\">Most popular<\/div><div class=\"rpt_description rpt_description_1\">For complex telephone customer handling and automation.<\/div><\/div><div class=\"rpt_features rpt_features_1\"><div style=\"color:black;\" class=\"rpt_feature rpt_feature_1-0\">Everything included in AI START, plus:\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_1-1\">1,000 AI conversation minutes \/ month\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_1-2\">Complex conversation flows\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_1-3\">Multiple departments and call scenarios\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_1-4\">Appointment booking and appointment management\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_1-5\">Use of external APIs\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_1-6\">Database queries\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_1-7\">Integration of SMS and e-mail processes\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_1-8\">Intelligent transfer during calls\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_1-9\">Working hours and public holiday handling\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_1-10\">Option to set up multilingual operation\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_1-11\">Detailed call statistics\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_1-12\">Additional AI traffic: HUF 100 + VAT \/ minute\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_1-13\">One-off setup: from HUF 249,000 + VAT<\/div><\/div><a target=\"_blank\" href=\"https:\/\/viptel.hu\/en\/voip-szolgaltatas\/\" style=\"background:#1e88e5\" class=\"rpt_foot rpt_foot_1\">Request a quote<\/a><\/div><div class=\"rpt_plan  rpt_plugin_f rpt_plan_2\"><div style=\"text-align:center;\" class=\"rpt_title rpt_title_2\">AI ENTERPRISE<\/div><div class=\"rpt_head rpt_head_2\"><div class=\"rpt_recurrence rpt_recurrence_2\">Monthly fee<\/div><div class=\"rpt_price rpt_price_2\">from HUF 199,900 + VAT\/month<\/div><div style=\"color:#8e44ad;\" class=\"rpt_subtitle rpt_subtitle_2\">For large enterprises<\/div><div class=\"rpt_description rpt_description_2\">Complete AI-based telephone customer service and enterprise integration.<\/div><\/div><div class=\"rpt_features rpt_features_2\"><div style=\"color:black;\" class=\"rpt_feature rpt_feature_2-0\">Everything included in AI BUSINESS, plus:\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_2-1\">2,000 AI conversation minutes \/ month\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_2-2\">Inbound and outbound AI calls\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_2-3\">CRM integration\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_2-4\">SugarCRM integration\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_2-5\">Bespoke CRM \/ ERP \/ business management system integration\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_2-6\">REST API \/ Webhook integration\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_2-7\">Bespoke database connections\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_2-8\">Customer identification and personalised communication\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_2-9\">Call handling based on previous customer data\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_2-10\">Complex call centre processes\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_2-11\">Management of multiple phone numbers and multiple sites\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_2-12\">Bespoke call routing logic\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_2-13\">AI \u2192 live operator intelligent handover\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_2-14\">Bespoke reports and statistics\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_2-15\">Bespoke VoIP infrastructure design\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_2-16\">Additional AI traffic: HUF 80 + VAT \/ minute\r<\/div><div style=\"color:black;\" class=\"rpt_feature rpt_feature_2-17\">One-off system integration: from HUF 349,000 + VAT<\/div><\/div><a target=\"_blank\" href=\"https:\/\/viptel.hu\/en\/voip-szolgaltatas\/\" style=\"background:#8e44ad\" class=\"rpt_foot rpt_foot_2\">Request a quote<\/a><\/div><\/div><\/div><div style=\"clear:both;\"><\/div>\n\n\n\n<div class=\"ai-page-wrap\">\n<style>\n.ai-infra{padding:50px 0;}\n.ai-infra h2{text-align:center;font-size:1.9em;color:#0d2a45;margin-bottom:10px;}\n.ai-infra > p.ai-lead{text-align:center;max-width:760px;margin:0 auto 30px;color:#555;line-height:1.6;}\n.ai-infra-grid{display:flex;gap:40px;flex-wrap:wrap;align-items:flex-start;}\n.ai-infra-text{flex:1 1 320px;line-height:1.6;}\n.ai-infra-list{flex:1 1 320px;list-style:none;margin:0;padding:0;display:grid;grid-template-columns:1fr 1fr;gap:10px 20px;}\n.ai-infra-list li{position:relative;padding-left:24px;font-size:.97em;}\n.ai-infra-list li:before{content:\"\";position:absolute;left:0;top:.5em;width:10px;height:10px;border-radius:50%;background:#2ec4c6;}\n<\/style>\n<div class=\"ai-infra\">\n<h2>Not just AI. A complete telephone infrastructure.<\/h2>\n<p class=\"ai-lead\">One of VIPTEL's greatest advantages is that we do not offer the AI telephone assistant as a standalone application. On request, we design and build your entire corporate telephone infrastructure. Practically any business process can be integrated that is achievable within the world of VoIP and AI technologies.<\/p>\n<div class=\"ai-infra-grid\">\n<div class=\"ai-infra-text\">\n<p>The AI can be connected to existing or new phone numbers, the VIPTEL Virtual PBX telephone system, SIP\/VoIP systems, IVR and intelligent call routing, call centre solutions, call recording, queues and working hours-based call handling.<\/p>\n<\/div>\n<ul class=\"ai-infra-list\">\n<li>VIPTEL Virtual PBX telephone system<\/li>\n<li>Existing or new phone numbers<\/li>\n<li>SIP \/ VoIP systems<\/li>\n<li>IVR and intelligent call routing<\/li>\n<li>Call centre solutions<\/li>\n<li>Call recording and queues<\/li>\n<li>CRM and ERP systems, SugarCRM<\/li>\n<li>Bespoke APIs and databases<\/li>\n<li>SMS and e-mail systems<\/li>\n<li>External web services<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"ai-page-wrap\">\n<style>\n.ai-usecases{padding:50px 0;}\n.ai-usecases h2{text-align:center;font-size:1.9em;color:#0d2a45;margin-bottom:6px;}\n.ai-usecases > p.ai-lead{text-align:center;color:#555;margin-bottom:30px;}\n.ai-uc-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:24px;}\n.ai-uc-card{background:#f7fafa;border:1px solid #e2eded;border-radius:10px;padding:26px 22px;}\n.ai-uc-icon{width:48px;height:48px;background:#2ec4c6;border-radius:10px;display:flex;align-items:center;justify-content:center;margin-bottom:16px;}\n.ai-uc-icon svg{width:26px;height:26px;stroke:#fff;fill:none;}\n.ai-uc-card h3{margin:0 0 8px;font-size:1.15em;color:#0d2a45;}\n.ai-uc-quote{font-style:italic;color:#2ec4c6;margin:0 0 10px;font-size:.95em;}\n.ai-uc-card p.ai-uc-desc{margin:0;line-height:1.5;font-size:.95em;color:#444;}\n@media(max-width:900px){.ai-uc-grid{grid-template-columns:repeat(2,1fr);}}\n@media(max-width:600px){.ai-uc-grid{grid-template-columns:1fr;}}\n<\/style>\n<div class=\"ai-usecases\">\n<h2>More than an AI receptionist<\/h2>\n<p class=\"ai-lead\">The system is capable of far more than simply answering the phone.<\/p>\n<div class=\"ai-uc-grid\">\n<div class=\"ai-uc-card\">\n<div class=\"ai-uc-icon\"><svg viewbox=\"0 0 24 24\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 16.5v3a2 2 0 0 1-2.18 2 19.8 19.8 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6A19.8 19.8 0 0 1 1.12 4.18 2 2 0 0 1 3.11 2h3a2 2 0 0 1 2 1.72c.13.98.36 1.94.68 2.86a2 2 0 0 1-.45 2.11L7.09 9.91a16 16 0 0 0 6 6l1.22-1.25a2 2 0 0 1 2.11-.45c.92.32 1.88.55 2.86.68A2 2 0 0 1 21 16.5Z\"\/><\/svg><\/div>\n<h3>Customer service<\/h3>\n<p class=\"ai-uc-quote\">\"Where is my order?\"<\/p>\n<p class=\"ai-uc-desc\">The AI can identify the customer, retrieve the data from the company's system and then answer over the phone.<\/p>\n<\/div>\n<div class=\"ai-uc-card\">\n<div class=\"ai-uc-icon\"><svg viewbox=\"0 0 24 24\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\"\/><path d=\"M16 2v4M8 2v4M3 10h18M8 14h.01M12 14h.01M16 14h.01M8 18h.01M12 18h.01\"\/><\/svg><\/div>\n<h3>Appointment booking<\/h3>\n<p class=\"ai-uc-quote\">\"I would like an appointment for next Tuesday.\"<\/p>\n<p class=\"ai-uc-desc\">The AI can check available time slots, make the booking and send a confirmation.<\/p>\n<\/div>\n<div class=\"ai-uc-card\">\n<div class=\"ai-uc-icon\"><svg viewbox=\"0 0 24 24\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><ellipse cx=\"12\" cy=\"5\" rx=\"9\" ry=\"3\"\/><path d=\"M21 12c0 1.66-4 3-9 3s-9-1.34-9-3M3 5v14c0 1.66 4 3 9 3s9-1.34 9-3V5\"\/><\/svg><\/div>\n<h3>CRM integration<\/h3>\n<p class=\"ai-uc-quote\">\"I have spoken to you before.\"<\/p>\n<p class=\"ai-uc-desc\">With CRM integration, the AI can recognise the customer and personalise the conversation based on previous data.<\/p>\n<\/div>\n<div class=\"ai-uc-card\">\n<div class=\"ai-uc-icon\"><svg viewbox=\"0 0 24 24\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M17 3a2.85 2.83 0 1 1 4 4L7.5 20.5 2 22l1.5-5.5Z\"\/><path d=\"M15 6l3 3\"\/><path d=\"M4 20h16\"\/><\/svg><\/div>\n<h3>Intelligent call transfer<\/h3>\n<p class=\"ai-uc-desc\">If the customer needs to speak to a colleague, the AI can decide from the conversation which department or member of staff the call should be transferred to.<\/p>\n<\/div>\n<div class=\"ai-uc-card\">\n<div class=\"ai-uc-icon\"><svg viewbox=\"0 0 24 24\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M23 7h-7\"\/><path d=\"M23 7l-4-4M23 7l-4 4\"\/><path d=\"M15 3a2.85 2.83 0 1 1 4 4L7.5 20.5 2 22l1.5-5.5Z\"\/><\/svg><\/div>\n<h3>Outbound AI calls<\/h3>\n<p class=\"ai-uc-desc\">With the appropriate set-up: appointment reminders, customer call-backs, satisfaction surveys, information delivery, lead pre-qualification, customer data verification.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"ai-page-wrap\">\n<style>\n.ai-flow{padding:50px 0;text-align:center;}\n.ai-flow h2{font-size:1.9em;color:#0d2a45;margin-bottom:10px;}\n.ai-flow > p{max-width:700px;margin:0 auto 34px;color:#555;line-height:1.6;}\n.ai-flow-chain{display:flex;align-items:center;justify-content:center;flex-wrap:wrap;gap:6px;margin-bottom:20px;}\n.ai-flow-box{background:#0d2a45;color:#fff;padding:14px 18px;border-radius:8px;font-weight:600;font-size:.92em;min-width:120px;}\n.ai-flow-box.ai-accent{background:#2ec4c6;}\n.ai-flow-arrow{color:#2ec4c6;font-size:1.4em;padding:0 4px;}\n@media(max-width:800px){.ai-flow-chain{flex-direction:column;}.ai-flow-arrow{transform:rotate(90deg);}}\n<\/style>\n<div class=\"ai-flow\">\n<h2>Bespoke AI + VoIP solutions<\/h2>\n<p>No two businesses are the same. That is why, for larger systems, we do not try to force the customer into a predefined package \u2014 we assess the current telephone and IT infrastructure and then design the entire process.<\/p>\n<div class=\"ai-flow-chain\">\n<div class=\"ai-flow-box\">Phone number<\/div><div class=\"ai-flow-arrow\">&#8594;<\/div>\n<div class=\"ai-flow-box\">VIPTEL VoIP<\/div><div class=\"ai-flow-arrow\">&#8594;<\/div>\n<div class=\"ai-flow-box\">Virtual PBX<\/div><div class=\"ai-flow-arrow\">&#8594;<\/div>\n<div class=\"ai-flow-box ai-accent\">AI<\/div><div class=\"ai-flow-arrow\">&#8594;<\/div>\n<div class=\"ai-flow-box\">CRM \/ API<\/div><div class=\"ai-flow-arrow\">&#8594;<\/div>\n<div class=\"ai-flow-box\">Colleague<\/div>\n<\/div>\n<p>The result is a single integrated communication system.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"ai-cta-band-wrap\">\n<style>\n.ai-cta-band-wrap{background:#0d2a45;padding:56px 20px;margin-top:20px;}\n.ai-cta-band{max-width:760px;margin:0 auto;text-align:center;color:#fff;}\n.ai-cta-band h2{font-size:1.7em;margin-bottom:14px;}\n.ai-cta-band p{line-height:1.6;margin-bottom:26px;color:#cfe9e9;}\n.ai-cta-band a{display:inline-block;background:#2ec4c6;color:#0d2a45;padding:15px 36px;border-radius:6px;font-weight:700;text-decoration:none;font-size:1.05em;}\n.ai-cta-band a:hover{background:#fff;}\n.ai-cta-band .ai-cta-foot{margin-top:24px;font-size:.85em;color:#8fb9b9;}\n<\/style>\n<div class=\"ai-cta-band\">\n<h2>Do you need a bespoke corporate solution?<\/h2>\n<p>Tell us how your customer handling works at present \u2014 we will design the AI and VoIP infrastructure to match.<\/p>\n<a href=\"https:\/\/viptel.hu\/en\/voip-szolgaltatas\/\">Request a personalised quotation!<\/a>\n<div class=\"ai-cta-foot\">VIPTEL Kft. \u2013 Virtual PBX \u2022 VoIP \u2022 AI Telephone Assistant<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>VIPTEL AI Telefonos Asszisztens Az intelligens telefonk\u00f6zpont, amely besz\u00e9l, \u00e9rt, int\u00e9zkedik. A VIPTEL AI Telefonos Asszisztens nem egy hagyom\u00e1nyos IVR \u00e9s nem egyszer\u0171en egy el\u0151re r\u00f6gz\u00edtett hangmen\u00fc. A mesters\u00e9ges intelligenci\u00e1val<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8224","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/viptel.hu\/en\/wp-json\/wp\/v2\/pages\/8224","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/viptel.hu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/viptel.hu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/viptel.hu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/viptel.hu\/en\/wp-json\/wp\/v2\/comments?post=8224"}],"version-history":[{"count":1,"href":"https:\/\/viptel.hu\/en\/wp-json\/wp\/v2\/pages\/8224\/revisions"}],"predecessor-version":[{"id":8225,"href":"https:\/\/viptel.hu\/en\/wp-json\/wp\/v2\/pages\/8224\/revisions\/8225"}],"wp:attachment":[{"href":"https:\/\/viptel.hu\/en\/wp-json\/wp\/v2\/media?parent=8224"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}